Return policy

Welcome to DIVO Store website (hereinafter referred to as "the Website"). Before making a purchase, please read the following Return and Exchange Policy carefully. By purchasing products or using the return and exchange service on the Website, you agree to comply with the following terms and conditions.
 

When you receive the ordered goods, please check immediately whether there is any damage to the goods and all the accessories are stored. If the product quality is found to be inconsistent with the production standard within 2 days of receiving goods, customers can call customer service hotline +852 3909-8777 for follow-up. When the product is within the warranty period, the customer can also enjoy the warranty provided by the manufacturer and can also return the product to the manufacturer for repair.

 

Under normal circumstances, we do not accept any request for product exchange or order cancellation. • When you receive the goods (including delivery or self-collection), you must immediately check whether the ordered goods are damaged and complete. If you find that the ordered product is damaged, you can call our customer service hotline +852 3909-8777 to follow up.

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If you have any questions or concerns regarding the Return and Exchange Policy, please contact us using the provided customer support contact information. Thank you for using the DIVO Store website!